at the estate agency

• WATCH THE VIDEO  AND USE  THE CLUES  GIVEN TO ASK  QUESTIONS.

• DON'T FORGET TO USE  APPROPRIATE EXPRESSIONS TO GREET PEOPLE .

• DON'T FORGET TO SAY "PLEASE" AND "THANK YOU"

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You've just read this advert on yesterday's newspaper, phone the Estate Agency to ask for more details.The conversation might start like this:

• Examiner: Good morning. Can I help you?

• Student: Good morning. I'd like some information about a flat in the city centre.